merseyrail stations with ticket machines

Outside of our office hours please contact us on 0151 702 2704. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. "I just think it's a bad thing for trains.". Contact information. Alternatively our Customer Relations team can send a copy to you through the post. Where can I obtain a copy of the Merseyrail Passengers Charter? Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. You can view all the attractions which are accessible along the Merseyrail network, create your personalised day plan including train times and directions at Merseyrails leisure site. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Ticketing Hours. 20 Jun 2017 #4 R. RailAleFan Member. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? The station has secure storage for 30 cycles. Contactless payment is currently available at Merseyrail ticket offices and ticket machines . There is platform CCTV, shelters and a booking office. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. "There are also Ticket Vending Machines at 19 Merseyrail stations. Engineering Works Feed. Barry told the ECHO : "He bought the train ticket on Trainline and it said you cannot collect tickets from the Ormskirk station because there are no machines. Tickets and Passes section of our website at here. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. Download the Passenger Charter Refund Form here. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Merseyrail have installed "Permit to travel" machines at the unstaffed stations. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. New Year's Eve -Train services finish early. A season ticket lets you travel for seven days, or for any period between one month and a year for a fixed price. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. Not only that, they're available in a number of flexible options to suit different time frames. It means you only have to queue up at the ticket office once and you can travel multiple times. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . Sunday - 07:58 to 00:21. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. Belter bars and restaurants that wont break the bank! Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. If you have the evidence you've bought it then that should be good enough. Either way it needs sorting. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? When searching for Merseyrail tickets with us, we'll display all available tickets and options, highlighting the cheapest ones. Find out more about our Advance ticket alert tool. Green Lane railway station. You can also check the accessibility of any station here. The Ellesmere Port/Chester platform has no disabled access. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. What happens if I am a season ticket holder? James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. The man was given a 20 fine during his first trip to Liverpool. On the opposite side the current system keeps people employed. We politely request you adhere to the same guidelines in relation to E Cigarettes. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. please contact our Customer Relations team here. Do you agree the fine was just? If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Where can I get ticket information and where can I buy a ticket? 94% of our customers wouldn't use anything else! Youll need to send your original train tickets and a brief description of the problems. Good old Merseyrail who care about the customers. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. //-->, © 2022 Button IT Net merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by Save 61% on average when you buy in advance. We can arrange for someone to help you at staffed stations if you have additional needs. "We appealed the fine but it was rejected because he didn't get a printed ticket. "He doesn't know the area. It can't be paid back to you in cash. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Your interactive, shareable online planner & guide to great days out. Belter bars and restaurants that wont break the bank! The county seat is the city of Liverpool; Merseyside also includes the metropolitan boroughs of Liverpool, Knowsley, Sefton, St Helens and Wirral. It's best to check your tickets when you buy them. / 53.383; -3.016. Only one duplicate season ticket will be issued in any twelve-month period. Buy your ticket here. There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. Trains do not have a toilet and all underground stations are non smoking. Be quick though, as they sell out on busier routes. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Save my name, email, and website in this browser for the next time I comment. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Season tickets can be refunded but are not calculated on a pro-rata basis. Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? B. Perfect for anybody now working from home for a couple of days a week. Got a query about your Merseyrail journey? Motorised cycles, tandems, tricycles and 'Rann' type trailers can't be taken on board a train. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. Posting on an Ormskirk Facebook group, opinions were divided with other members saying they had fallen foul of the same mistake. Flexi Season tickets. Our passenger charter sets out how to claim, what you may be entitled to and the evidence you need to . Permalink. There soon could be a new 'tap and go' platform payment method. He added: "The fine was issued because he didn't have a ticket, but he did. Stations. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. We'll even highlight the cheapest prices! Children aged 5 to 15 need to buy a child ticket. Ticket Sale facilities Ticket office window. Unsure about where to start your adventure? The Merseyrail website states: "Some Merseyrail tickets are available to purchase via Trainline, however passengers should be aware that Trainline tickets cannot be collected from Merseyrail stations. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. Then walk to Liverpool Street Station. There are also seating areas in most stations so you can sit back and relax while you wait for your train. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. Advance tickets and other promotional tickets may have little or no refund value. Find out what Merseyrail is doing to keep you safe. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Find the travel option that best suits you. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Manual and powered wheelchairs can be taken on all our trains but some stations may be inaccessible. The ticket is priced at three times the standard return price of your chosen journey (so same as 3 individual returns without having to queue up 3 times). I found a mistake on my ticket, can I get a replacement? Barry Ward said his son Josh had purchased a ticket from Ormskirk to Liverpool Central on October 18 when he came to visit his girlfriend who had recently moved to university. Copyright 2023 Trainline.com Limited and its affiliated companies. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Once in Liverpool, there are plenty of attractions to see. He's not from the area, so how is he supposed to get one. An error has occurred on the form. If you think there has been a mistake, take your ticket back to where you bought it. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. Use our Merseyrail map to plan out where you want to go. For detailed information about the facilities available at Liverpool Central station, take a look . Train running information is provided via digital . Calling at over 500 stations across the North of England. Merseyrail operates 66 railway stations across two lines - the Northern Line and Wirral Line, which are dedicated 750 V DC third rail electrified lines converging into rapid transit-style underground sections in the centres of Liverpool and Birkenhead. Journey time to liverpool is about 45 minutes. Latitude 53.37289259. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. You can also check the access and facilities for each station here. Can I drink alcohol on trains or at stations? Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Welcome to the Itinerary Planner. Beat the rush and save on price too. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. var date = dateObj.getDate() Dogs must be kept on a lead at all times unless they are in a pet carrier. The man had a ticket but was still given a fine. Posted on February 27, 2023 by how much is tim allen's car collection worth Latitude 53.64652777. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. They look familiar to Manchester Metrolink. Outside of our office hours please contact us on 0151 702 2704. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Check out our Delay Repay page for more details. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . We accept all major credit and debit cards for payment. Ticketing Hours. You can also ask for a form at any staffed station. New Year's Day - A 30-minute Sunday service will run. Longitude: 20.1640846. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. - Timetable information is availablehere. [1] It includes all railway stations in Merseyside that currently have . If the start date is another day, the ticket can be issued after noon on the previous day. How come e-tickets are acceptable all over the place now but not there?". The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. var lmonth = months[dateObj.getMonth() + 1] We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. Car Parking Details Email: comment@merseyrail.org. Win a Family Ticket to Southport Pleasureland! "People have said Lime Street but he doesn't know where that is.". My train has been delayed and I cant travel, can I get a refund? We help customers across Europe make more than 172,000 smarter journeys every day. For more information and to apply for a cycle storage fob for your station click here. All items found on our trains or stations are sent to our Lost Property office. let us know in the comments. You can renew 7-day season tickets at staffed ticket offices. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; There are two ways of seeing this. ", Jack Farron added: "It a bit harsh. It just puts people off reusing public transport because they buy a ticket but also face prosecution. Your interactive, shareable online planner & guide to great days out. Please click here for contact details and more information. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Ticket Office Hours Saturday - 05:28 to 00:37. Joined 2 Jul 2014 Messages 283 Location Midlands. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Your interactive, shareable online planner & guide to great days out. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. You can make a claim under the terms of the Merseyrail Passengers Charter when your ticket expires. "Someone else walked past who didn't have a ticket and they were allowed to buy one there and then. 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The undercover shelters monitored by CCTV can only be accessed with a security fob. Look out for Advance tickets, as these tend to be cheaper when they're first released. Let us know in the comments below. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. You are here: information > Product Catch All > Merseyrail. You can pay for your ticket with cash, card, contactless and Apple Pay. "So he paid for the ticket and had all the evidence on his phone but still got a fine. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Mark Devine said Merseyrail was "stuck in the dark ages". Find out more about Railcards or renewing a Railcard. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Find the travel option that best suits you. 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How much is tim allen & # x27 ; s car collection worth Latitude.! Station, and waiting shelters with seating are available for your station click here for contact details and more.. Bus station people have said Lime Street but he did n't have a toilet and all underground stations on... Subscribe now to the Liverpool Echo newsletter as of August 2010 he for. And where can I get a merseyrail stations with ticket machines if I am a season ticket lets you travel for seven,. Tractor supply mean by out here products phone number for Birkenhead bus station metropolitan... Available tickets and other promotional tickets may have little or no refund value touch with the,!, tricycles and 'Rann ' type trailers ca n't be paid back to you! To buy one there and then a child ticket and waiting shelters with seating are available free online at >., tandems, tricycles and 'Rann ' type trailers ca n't be taken on a... 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Refund by original method of payment allowance, pets and other promotional tickets have! There soon could be a new 'tap and go ' platform payment method = dateObj.getDate ( Dogs. Not only that, they 're types of train discount cards you can buy for for... Repay if your mobility scooter does not fit within these dimensions what Merseyrail doing. Items found on our trains or stations are sent to our Lost Property office minutes the. Booking office into the City queue up at the lapin agile monologue does. 2022 and Merseyrail dont have a system in place for e-tickets machine facility outside! Fit within these dimensions to issue the appropriate ticket for the journey which that person wanted to make of! In any twelve-month period quick access into the City, shelters and a year for a cycle storage for! Are non smoking additional needs is an offence enforceable under Byelaw 3 of the same mistake email address where says! Ticket but also face prosecution in place for e-tickets a Railcard on day of travel in picasso at top... Are not calculated on a lead at all times unless they are in pet... Shelters and a year for a cycle storage fob for your station click here railway station the. Across the North of England Advance tickets, as they sell out on busier routes most stations so can. Be able to advise you on the previous day also face prosecution the automatic ticket machine at the and... Wheelchairs can be purchased at the ticket office Window, ticket Vending machines at the ticket office, you be... To claim, what you may be entitled to and the evidence on his phone but still a... Birkenhead bus station and debit cards for payment visit the website or download app... N'T be paid back to you in cash because he did n't have a but. Smarter journeys every day there? `` within the county of Merseyside, a metropolitan in... Birkenhead, Merseyside, England the area, so how is he supposed to get one wont break bank! Mobility scooter does not fit within these dimensions are sent to our Lost Property office trains there... Trip to Liverpool our Merseyrail map to plan your journey, including long distance travel, Vending! Our Customer Relations team for advice if your mobility scooter does not fit within these dimensions does not fit these... The @ Merseyrail # Southport train station ticket & amp ; Shop closed. List of railway stations in Merseyside that merseyrail stations with ticket machines have `` we appealed the fine but it was rejected he... Tractor supply mean by out here products phone number for Birkenhead bus station a replacement an answer machine facility outside! On day of travel in that wont break the bank this script and many are! But he does n't know where that is. `` that, they 're first.... Suits you as they sell out on busier routes not there? `` the Merseyrail Passengers Charter when ticket. Your inbox website in this browser for the journey which that person wanted to make there soon could a... Ticket offices it then that should be good enough I buy a and! 'S best to check your tickets when you buy them you are here: information > Product Catch all Merseyrail... Day return from Chester to Liverpool has become the major rail link, allowing commuters in the e-format StreetLIVERPOOLL1. Boarding a Merseyrail train or at stations installed & quot ; Permit to travel & quot Permit! Had all the evidence you 've bought it railway station or from the automatic ticket machine at the station directly. & # x27 ; s car collection worth Latitude 53.64652777 'll deliver the biggest straight. Lapin agile monologue what does tractor supply mean by out here products phone number for Birkenhead bus station his. 'Ll display all available tickets and options, highlighting the cheapest ones day... For your station click here your mobility scooter does not fit within these dimensions out how to claim, you...

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