The RCM is on the list, as well, but no codes present. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. http://www.mhford.com No. While in there I cleared all DTC's and changed the backup camera from European format to North America. Cookie Policy - I don't have the my touch system it's the cheaper one with the buttons on the dash. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. by Waldo Fri Jul 10, 2015 7:54 am, Post by bill32399 Fri Jul 10, 2015 7:48 am, Post 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. i have to tap close. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post 2. my outside temperature is not displayed any more. Thank you. At the same time, I lose all stereo and phone communications through the system (it's grayed out). Has anyone experienced this same issue and figured out the fix? There has been no air bag event. Press OK . I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. by ember1205 Fri Jul 10, 2015 7:55 am, Post I The audio stopped working due to a 911 assist fault. *Dont drive while distracted. Press the PHONE hard button. Serious question. Search Inventory. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Performance Upgrades - Maintenance - Modifications - Problem Solving. Press the Menu button. Use voice-operated systems when possible; dont use handheld devices while driving. While in there I cleared all DTC's and changed the backup camera from European format to North America. I have been having this problem since i did my Sync 3 conversion. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Please register or login to enable Dark Mode. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! You need to be a member in order to leave a comment. Maybe you'll get lucky and the APIM is the problem. There are no codes in the MyFord Touch APIM. Top. 911 Assist fails regardless of if a phone is paired or not. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. We use cookies to give you the best possible experience on our website. What happens when you try to use 911 Assist, and do you receive an error message? What is part number for this unit if anyone knows or what is it exactly called? The audio stopped working due to a 911 assist fault. Cookie Policy - While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET Select the desired setting, "on" or "off". Your connected phone must have adequate network coverage, battery power and, signal strength. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Tuxedo black FLEX vista roof 18"Ford wheels. Please register or login to enable Dark Mode. Currently have 48k miles on the truck. by ember1205 Mon Jul 06, 2015 7:37 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. General discussion on the 13th generation Ford F150 truck. Manage Preferences - These systems may become damaged in a crash. Press OK . When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Are you positive your phone is connecting? Terms of Service - There are no codes in the MyFord Touch APIM. register to join our community S Contact Us - The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. Press the Arrows until 911 Assist appears on the screen. ". I also would dearly like the fix. Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Post images of the scan with all the faults and strategies. Advertising - Anyone have any suggestions for a fix that will save me a little money? by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Not all features are compatible with all phones. Privacy Statement - by reyyer Sat Jun 19, 2021 11:23 pm, Post Hybrid Available. Re: 911 Assist not operational. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post Contact Us - by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. My 2011 ford edge limited is saying my 911 assist is not operational. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. by reyyer Sun Jun 20, 2021 11:59 am, Post 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Ford personnel and/or dealership personnel cannot modify or remove reviews. So the message went away. Terms of Service - New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. by reyyer Sun Jun 20, 2021 1:53 pm, Post it stays off until the next time i turn the truck on. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. S1 . Select 911 Assist. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Use the forum to ask and answer questions! I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. General discussion on 2009 - 2014 Ford F150 truck. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. They said it will cost $110 just to diagnose the problem since I am out of warranty. I understand there is some control safety module that communicates with 911 assist. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. By VEHICLES. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. by matveyr Sat Sep 15, 2018 8:58 pm, Post Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. i am the same as you just a forscan user still learning . Got it once or twice, think I repaired my yuky Windows phone and voila. Can anyone suggest what I need to do to have this matter fixed? The message pops up every time i turn my truck on. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. I had mine do the same thing with sync version 1 and I went into the APIM module. She also said last week the audio went out one time and came back when the car was restarted. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I get the impression that something in the RCM As Built data needs to change. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. So you want Ford to fix your issue via email? 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. I will take it in to the dealer when they get the rain sensor part in that they need to fix. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. You can do this using the phone menu in Sync. Some features may be locked out while the vehicle is in gear. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Functionality was great with SYNC. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. Enable 911 Assist - Option 1. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Re: 911 Assist Fault . Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Are reviews modified or monitored before being published? The message pops up every time i turn my truck on. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Covering the Explorer, ST, Lincoln Aviator, Sport Trac, 2013 Limited EB. SUVS & CROSSOVERS. I recently switched to a Droid phone and I now wish I was still using my Windows phone. close menu. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. 911 Assist is turnedoff by default. Skip To Content Ford Logo Menu display menu close menu. This site and the content appearing on this site is independent of Ford Motor Company. still have not been able to figure out a solution. You must initially enable the 911 Assist feature. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post To avoid interference, remove the device or contact the device maker for more information on compatibility. They said it will cost $110 just to diagnose the problem since I am out of warranty. Do not ask for help in PM. by reyyer Sun Jun 20, 2021 12:50 pm, Post . 911 Assist not operational . The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Your phone needs to remain within the vehicle for this to occur. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Top. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Pulled the fuse for it and it connected again. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I never had any issues with my Windows phones either. register to join our community I had the same experience. I have been unable to solve it. Ah, GM. Sign up for a new account in our community. Vehicle: Ford f-150 2.7L Supercab 2016. Press OK. To enable 911 Assist, press the Arrows to highlight On. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Your phone needs to remain within the vehicle for this to occur. Has anyone experienced this same issue and figured out the fix? by bill32399 Wed Feb 17, 2016 9:14 pm, Post by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Build & Price. by rschildwachter Mon May 14, 2018 5:30 pm, Post Received 17 Likes on 16 Posts. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? This site and the content appearing on this site is independent of Ford Motor Company. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? This is covered for five years. by ember1205 Fri Jul 03, 2015 6:49 pm, Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. . Anyone have any suggestions for a fix that will save me a little money? Then cost additional money to fix it. While in there I cleared all DTC's and changed the backup camera from European format to North America. See if it's turned on. It also fails even if I turn 911 Assist off in the Settings menu. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. 911 assist not operational no audio . bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Press the Arrows to move through the menu to SYNC Apps. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Does anyone know if the RCM As Built data needs to be changed . Mel Hambelton Ford Delivery Team tutorial video. Members can start their own topics & subscribe to topics Just no audio - Answered by a verified Ford Mechanic. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. Then cost additional money to fix it. Privacy Statement - not sure about the parts, but I would like to see how you did this. Now whenever I turn on the truck, I get a message through the stereo system. I recently enabled my trailer brake control module using the OBDLink MX and forscan. While in there I cleared all DTC's and changed the backup camera from European format to North America. I updated the software to the newest version and the 911 assist Ford Have Ford questions? by ember1205 Thu Jul 09, 2015 7:32 pm, Post I posted on the Escape forum this morning with no reply so far. A confirmation message will appear briefly: " 911 Assist ON ." Now there's a company that has been in the news lately. by adamjeeps Sat Jul 04, 2015 6:39 am, Post by Steveturbo Wed Feb 17, 2016 6:12 pm, Post . by adamjeeps Fri Jul 03, 2015 8:18 pm, Post Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. by ember1205 Sat Jul 04, 2015 8:56 am, Post We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Post I'd like to help! I have been having this problem since i did my Sync 3 conversion. Members can start their own topics & subscribe to topics 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! 2022 2022 EcoSport. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. Select the Settings tab on the touchscreen Press Advanced. 911 assist is not operational. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. I will have her do a hard reboot of her phone. The RCM is on-line with no faults recorded. There's a special place for NOT following up! So may be phone related and not MFT related? 911 turned back on. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Advertising - I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. by reyyer Sun Jun 20, 2021 12:23 pm, Post Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Or, is that simply not true? Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. It's easy! Manage Preferences - still have not been able to figure out a solution. by ember1205 Mon Jul 06, 2015 5:31 pm, Post Top. by reyyer Sun Jun 20, 2021 12:06 pm, Post Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. I have tried disconnecting the battery and and I am still getting the same messages. 1. the message " warrning! 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. You can do this using the phone menu in Sync. I know I can try a master reset as well.
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911 assist not operational ford